LegalRefund Policy

Refund Policy

Last updated: June 18, 2026

All sales on Minecapes are final.

1. Digital Product Policy

Minecapes sells digital codes and digital products. Because these products can be viewed, copied, redeemed, or used after delivery, they cannot be returned, claimed back, or reverted.

For this reason, we do not offer refunds once an order has been delivered.

2. No Refunds

We do not provide refunds for:

- Buyer’s remorse

- Purchasing the wrong product

- Not reading the product description

- Changing your mind after purchase

- Incorrect account or email information provided by the customer

- Failure to follow redemption or delivery instructions

- Already delivered codes

- Redeemed, viewed, copied, or used codes

3. Before You Buy

Please read the product title, description, price, stock information, and delivery details before purchasing.

If you are unsure about a cape or need help choosing, contact support before placing your order.

4. Delivery Issues

If your order is delayed, missing, or not working as expected, contact support with:

- Your order ID

- The email used at checkout

- The product name

- A clear explanation of the issue

We will review the order and help where possible.

5. Exceptions

Refunds or replacements may only be considered if:

- The product was not delivered

- A duplicate charge occurred

- We are unable to provide the purchased product

- A refund is required by applicable law

If a replacement code or store credit is offered, it is provided at our discretion.

6. Chargebacks And Disputes

Opening a chargeback or payment dispute without contacting support first may result in your order being cancelled, access being restricted, and future purchases being blocked.

7. Contact

For order help, contact us at:

Email: contact@minecapes.gg